Student orientation
Orientation is conducted before the commencement of your training. Its purpose is to review and confirm the training, assessment and support services provided by JLC along with student and College respective rights and responsibilities during the period of your enrolment at JLC. It is also an opportunity for students to ask any last minute questions and confirm their understanding or arrangements, rights and responsibilities.
Course progress
Joan Lawman College monitors student course progress and provides support to students who are experiencing difficulties and not progressing through their course as per the course schedule. Access to appropriate support services is provided to assist students to successfully complete their course within the scheduled duration.Joan Lawman College may refer students to external sources if they are unable to appropriately support student’s learning needs. Joan Lawman College may refer students to external organisations if they are experiencing personal/ welfare issues that are affecting their course progress.
Joan Lawman College takes all reasonable and feasible steps to assist students, so they can successfully complete their course within the course schedule.
Academic Support
Students who are experiencing difficulties with any aspect of their course are encouraged to contact their trainer or any other member of staff. Our trainers are able to provide academic support to facilitate the successful completion of your course. In certain circumstances they may refer you to external agencies for support.Welfare Support
We understand that our students sometimes require extra support to help them cope with their training course. Sometimes there can be personal issues that impact their successful course completion. Our staff have relationships with professional welfare services to ensure that our students are provided with access to services if required. Students who are experiencing issues that are impacting their studies are encouraged to contact their trainer or any other member of staff.
Complaints and Appeals
If students have an issue with any aspect of their training course they should bring this to the attention of their trainer or another Joan Lawman College staff member. Joan Lawman College staff will attempt to resolve this in an informal manner to the student’s satisfaction.If the student is not satisfied with the outcome of the informal complaint they may lodge a formal complaint by completing the formal complaints and appeals form contained in appendix one of the Student Handbook. This will be dealt with in accordance with the complaints and appeals policy, also located in appendix one of the Student information handbook.
Students have the right to appeal the outcome of a complaint or the outcome of assessment decisions if they are dissatisfied and feel they have been dealt with unfairly. This can be done by completing the complaints and appeals form located in appendix one of the Student Handbook. The appeal will be dealt with in accordance with the complaints and appeals policy and procedure located in appendix one of the Student Handbook. If submitting a formal complaint or appeal form students must provide reasons and supporting evidence justifying their grounds for the complaint or appeal.
If the student is still dissatisfied by the outcome of an internal appeal they have the right to the external complaints or appeals process.